REDD Premium Self Storage

Terms & Conditions

Please read these Terms & Conditions carefully, as they affect your rights. These Terms & Conditions is a part of REDD Premium Self Storage and ARYU Self Storage’s services, products, and websites (“the Service”) of which POEM Global Limited is the service provider (“the Provider”). By accessing the said service or using the said service in any way, you agree that you have understood and shall comply with these Terms & Conditions described as follows;

1. Service

1.1 You are entitled to access and store Goods in the Unit allocated by the Provider; so long as all fees and all relevant expenses are paid up to date as well as these Terms & Conditions are all complied.

1.2 You certify that that you have full right in the Goods brought into the Common Area and the Unit, including right to manage or permit to manage the Goods as described in these Terms & Conditions.

1.3 You certify that you have full knowledge of the nature and conditions of the Goods. It is your duty to check and assess that such Unit is suitable for storing the Goods. The Provider shall offer the Unit for your consideration, but you have the right to inspect such Unit prior to using and choose a suitable Unit.

1.4 This service, according to these Terms & Conditions, does not create a tenancy or lease or; mean that the Provider is bailee, custodians or warehousemen of the Goods. The providers do not have and will not be deemed to have knowledge of the Goods, of the nature, or conditions of any Goods. It is your duty to take care of the safety of the Goods in the Unit.

1.5 You are entitled to use the area outside of the Unit as a Common Area for transportation of the Goods only in the manner that is deemed necessary and proper in the opinion of the Provider. On the condition that you must not engage in any activity that bar or obstruct others from using the Common Area.

1.6 You must not take into or store any of the following in the Unit and the Common Area: any chemical with NFPA 704 ratings deemed unsuitable by the Provider (Flammability higher than 0, Health higher than 1, Instability higher than 0, or with any Special notice), toxic, pollutants or contaminated goods, Firearms, munitions or explosives, Radioactive materials, Flammable or hazardous goods, Living plants or animals, Any item emitting fumes, odour or smell, Food or perishable goods, Cash and securities, Fireworks, Illegal goods, Waste, Tyres, and anything bearing a weight exceeding the limit as published by the Provider at each location.

The Provider is not only entitled to check the Goods before you bring in and between the storing of, but is also entitled to prohibit you from taking in or storing the said Goods. The Provider is however, entitled to consider each case on a case by case basis. 

1.7 You are responsible for locking or securing the Unit and the responsibility of opening and closing the Unit is yours alone. The Provider has no duty to lock or close the Unit on your behalf. In the event that you have failed to lock or close the Unit or the key have been misplaced; the Provider is not responsible for the risk of the loss or damage of the Goods in the Unit.

1.8 You shall have only one account with the Provider, even if you have more than one Unit with the Provider.

1.9 You are entitled to use and access the Service any time during and outside of the Office Hours declared by the Provider.

1.10 Only you, person(s) accompanied by you or, person(s) in possession of your access code, are entitled to use the Service. Any such person shall be treated as your agent; therefore, you are responsible and liable to the Provider or to others for any loss and damage cause by such person as your own act.

1.11 The Provider is entitled to know the name and personal information of the person(s), including you, accessing the Common Area and the Unit. The Provider is entitled to refuse any person who is unidentified or unable to provide satisfactory proof of identity to access the Common Area and the Unit.

1.12 You must not engage in any activity such as manufacture, assemble, construct, repair, implement, etc. in any area other than storing the Goods. You are not allowed to change the Unit, adapt the structure, install racks, or any material in the Unit except only in the case that the Provider grants you permission in writing prior to doing so.

1.13 The Service according to these Terms & Conditions shall not give you or other person(s) any possession of the Unit. The Provider is entitled to relocate your Unit to another Unit which shall not be smaller than your Unit. The condition precedent and processes of relocation shall be as follows;

(a) Only in the event of reparation, improvement, prevention of incidents which in the provider’s opinion requires the Unit or any part to be closed, the Provider shall notify you to relocate your Goods by written notice, and the Provider shall give you time to complete the relocation within seven days since you received the notice.

(b) If you are unable to complete the relocation by yourself within the said time limit, the Provider in entitled to relocate your Goods. The loss or damage of your Goods shall be at your own risk.

(c) The right of the Provider to access the Unit shall be as described in these Terms & Conditions except agreed otherwise.

1.14 You are required to comply with any law, act, regulations, and by-laws that relate to your Goods.

2. Service Fee

2.1 After making a Booking, you are required to pay the Service Fee within the due date.

2.2 In the event that you terminate the Booking, all of suspense debt(s) (not-yetdue debt) shall be due immediately.

3. Default and Sanction

3.1 If you do not make prompt payment of your debt, you agree that you shall pay a fine at the rate of eighteen percentages per annum of the unpaid amount. Moreover, you also agree that;

(a) You accept that the Goods are left in the Unit at your sole risk. The Provider shall be excluded from any liability in respect of the Goods since the debt is overdue.

(b) The Provider is entitled to have a lien (a right to retain the Goods) as well as a right of relocation until the Provider have received full payment of debt.

(c) You, person(s) accompanied by you, person(s) authorised in writing by you, or person(s) nominated by you (if any), are prohibited from accessing the Common Area and the Unit until the Provider have received full payment of debt.

(d) You agree to pay to the Provider the necessary and proper maintenance fee to maintain the Goods stored in the Unit in full within seven days after receiving the notice from the Provider. Failing to pay such fee will result in a default for which you agree to pay a fine.

(e) In the event that you received a notice from the Provider to pay the unpaid debt but you fail to pay the unpaid debt in full to the Provider within thirty days after receiving such notice. You agreed that the Provider is entitled to remove the Goods from the Unit for selling, transfer ownership of the Goods, or dispose the Goods, at the discretion of the Provider.

3.2 The procedure of selling the Goods mentioned above and deduces the debt shall be as follows;

(a) The Provider is entitled to use any method to sell or transfer ownership of the Goods as the Provider see suitable; taking into account the difficulty and the expense of selling in order to obtain a reasonable price. In the case that the selling is proceeded by auction or tender offer, the Provider shall send a notice to you for the date, time, and place. As well as give you at least seven days prior to the date of auction or ending of the tender process.

(b) In the case that the Provider is unable to sell the Goods within reasonable time, you allow the Provider to dispose the Goods by any method that the Provider see suitable.

(c) In the case that there are any expenses resulting from selling or disposing of the Goods (including any fee; cleaning expense, transportation expense), you agree to be responsible for such fees. The proceeds received from selling of the Goods shall be, deducted firstly to pay such expenses, then deducted secondly to pay the unpaid debt.

(d) In the case that the proceeds from selling of the Goods is insufficient to discharge any expense, or debt; you agree to pay any balance in full and also agree to pay a fine for the unpaid debt until the unpaid debt is paid in full.

(e) In the case that the proceeds from selling of the Goods is sufficient, the Provider shall return the balance to you (without interest) within 30 days after the date of liquidation.

3.3 You agree that the Provider is entitled to manage the Goods or any property placed and left outside of the Unit or in the Common Area by using the procedures described herein mutatis mutandis.

4. Right of the Provider to access the Unit

4.1 The Provider shall not access the Unit except stipulated by law, act, regulations, or by-laws in the case(s) described below;

(a) In the case of emergency such as natural disaster, incident, occurrence, theft, etc.

(b) In the case of reparation, maintenance, or improvement

(c) In the case that there is a reasonable ground to suspect that you have failed to perform any of your duties according to the law or these Terms & Conditions

(d) In the case that there is a lawful order, writ of government officer, or of the court.

(f) In the case that the Provider have to perform relocation of your Unit.

5. Responsibility for loss or damage

5.1 The Service under these Terms & Conditions does not provide insurance coverage for the Goods stored within your Unit, unless you have accepted insurance service from the Provider or from an insurer directly.

5.2 You agree that you shall not engage in any activity that violate the building, or any property insurance policy between the Provider and the insurer. In the case that you have been given a notice by the Provider and have not corrected your activity within the time limit set out in said notice, you agree that the Provider is entitled to terminate the Service immediately.

5.3 In the case that the Unit becomes damaged, you will be responsible for the reparation cost. The sourcing of reparation contractor will be done by the Provider.

6. Termination of Contract

6.1 You are entitled to terminate the Service at any time by paying the unpaid debt to the Provider in full.

6.2 The Provider is entitled to terminate the Service under the condition that you have defaulted or violated these Terms & Conditions.

6.3 You are obliged to remove all of your Goods from the Unit and return the Unit to the Provider immediately upon termination of the Service and the management of the Goods in No.3 and No.4 of this Terms & Conditions shall be applied to this case mutatis mutandis.

7. Intellectual Property

7.1 The Provider is the sole owner of all intellectual property relating to product, service, website, right, logo, seal, etc.

7.2 The Provider shall not transfer, allow you, or other to use such intellectual property except in the case that the Provider has given consent in writing.

8. Privacy Policy

8.1 Personal Information such as e-mail address, name, home or work address, post code, telephone number etc. which the Provider received from you by any channel, shall be protected according to laws of personal information.

8.2 The Provider shall use your personal information only for communication purposes, to contact, provide service(s), maintain public relations, or provide news updates; including survey for your opinion on business or activities of POEM Global Limited.

8.3 The Provider shall not sell or give the personal information received from you, to any third party without your consent.

8.4 In the case of external party(s) outsourced by the Provider involving the use of your personal information such as send postal mail, analyse statistical data of business activities of the Provider, etc. The Provider is obliged to control such party(s) to implement the obligation in this No.8.

9. Notice

9.1 Any notice, including notices and dialogues, between the Provider and you that has been performed via the solution(s) described below shall be legal and acceptable. It shall be deemed that the receiver has full knowledge of the content, whether the receiver has opened and read the content or not.

(a) By sending e-mail(s) to the e-mail address set forth in these Terms & Conditions or any document. For the Provider, the e-mail should be sent to INFO@POEM.GLOBAL

(b) By sending a registered postal mail together with postal receipt

9.2 The Service provided through communication channels such as website, e-mail, or telephone is prone to be affected by, delays, and errors; which the Provider shall not be responsible for.

10. Other terms and Conditions

10.1 The Provider is entitled to issue new Terms & Conditions and new rate for service fee expense. You are entitled to reject the new version of such. By rejecting, you agree that the Service shall be terminated immediately. By continuing to use the Service, you agree that you accept the new version of such change.

10.2 While the Provider may decide not to exercise or enforce any right according to these Terms and Conditions. It does not imply that the Provider have waived its right. The waiving of right shall be proceeded in writing only.

10.3 In the case that any terms or conditions in these Terms & Conditions is invalid, illegal or unenforceable to any extent, such terms or conditions shall be considered to be removed from these Terms & Conditions and the remaining terms or conditions will continue to be valid and will not be affected in any way.

10.4 You are unable to assign any of your rights under these Terms & Conditions to any other person without the Provider’s prior written consent.

10.5 Where you are using a joint account containing two or more persons under the same account, each person takes on the obligations under these Terms & Conditions in full.

10.6 The Provider is entitled to inquire for information and request you to complete a risk assessment form for the interest of the Unit Management. You are obliged to inform and complete the risk assessment form with only the truth within the time set forth by the Provider.

10.7 These Terms & Conditions shall be construed and governed by Thai Law.

11. Cancellation and change Policy

11.1 All paid bookings are non-refundable.