FREQUENTLY ASKED QUESTIONS
PAYMENT
REDD accepts Credit and Debit Card as follow; American Express, VISA, Mastercard, and JCB credit cards and debit cards that are activated to be used online.
All paid bookings are non-refundable. Please see the terms and conditions.
Only the following situations qualify for a refund request.
- Mistakes made by online systems, such as the website system, charge the wrong amount.
- Mistakes made by the REDD team, such as employees giving incorrect information.
The refund period starts when the case is received by staff. You will have a different refund period depending on the type of card, issuing bank and payment gateway.
- Bank transfer processing typically takes 2-3 days.
- Debit cards typically take 45-60 days
- Credit cards typically take 7-30 days for the customer to notify after the transaction date.
You can follow this step-by-step guide:
You can follow this step-by-step guide:
